FSAL Alumni

WHO WE ARE

ALUMNI

David Hart – co Founder

David Hart has over 35 years’ experience in field service management. His decades of field service management and customer transformation experience gives him a unique perspective on how organisations run their field service businesses. Hart was the Executive Vice President of corporate development at ServiceMax managing their partner and acquisition strategy, he also ran their customer support and success teams where he increased NPS 44 points in his tenure.

 

Previously, he was Vice President of Global Customer Transformation (which he founded)at ServiceMax, where he worked with a team of transformation experts working with prospects and existing customers to understand and unlock the true value of their field service organizations, working with large blue-chip customers like Schneider Electric, Johnson Controls, GE, Xylem and many others.

 

Hart was instrumental in the success of ServiceMax leading to its eventual acquisition by GE Digital for $915million in 2017. Having started his career as a field service engineer, Hart has a real grasp of ‘grass-root’ issues service companies face and this unique experience working through an organisation ensures he can speak the language at any level of a service business. Prior to his tenure at ServiceMax, Hart led Pitney Bowes’ entire European service organization with 1,000 staff and a $200M P&L. During his more than a decade at Pitney Bowes, Hart also managed the international DMT (Document Messaging Technologies) service group, UK GMS (Global Mailing Solutions) group, and national operations of Pitney Bowes Management Services.