The service leader’s dilemma?
You have a team of engineers that can be described as extensions of your sales team, they interact well with customers and look for opportunities. In essence, their periscopes are up and your organisation benefits from it financially and from an NPS perspective.
The problem is only a certain percentage ‘sell’ and the rest of your team may refuse to. They simply state it’s not their job to ‘sell’ – and they are right, it isn’t.
Up periscope tackles these thorny issues and walks engineers through their superpower – their ability to make or kill an opportunity stone dead; when they want to be, they can be stone-cold killers of any deal – often in one sentence!
Up periscope uses real-life stories of where engineers use their superpower well, and not so well, we discuss why engineers don’t want to ‘sell’ and we examine long-standing often deep-rooted reasons why they flatly refuse.
The crux of the matter is that all organisations need to maximise customer lifetime value and in an age where sales focus may be remote for some companies, it’s vital that the face of your organisation, namely your engineers, face reality and realise just fixing the assets they are responsible for is just not enough anymore. They need to up periscope, solve customers’ issues, look for opportunities to displace competition, find assets without service contracts and use their skills to move customers to contracts. This is the new norm.
Up periscope is fun, interactive and will support any service leader to deliver higher revenues and increased NPS through this largely untapped resource.
