A highly practical course to show how to create adoption and understanding in service organisations about the challenges of spare parts management.
Too often a lack of understanding of spare parts management is causing unnecessary customer satisfaction issues, internal conflicts and causes sub optimisation of the end-to-end service delivery process and costs.
This course is designed for all levels in a service business (c-level to field service operations) the course enables participants to design visible and transparent processes for each organisation level in a services business.
Explain ratio’s and drivers for each echelon and to align service and spare parts targets across these functions by shared objectives and an understanding of the cost drivers in the entire service chain.
Hybrid course including e-learning; webinar workshops and coaching. For more information and availability fill in the form – email info@fieldserviceassociates.com or call
